Solar Performance
“Why is my solar generating less than usual?”
Ask Mr Solar
Got a Solar or Battery Question? Ask Mr Solar.
Not sure what a fault code means, why your solar generation has dropped or whether your battery is behaving normally? Send your question to Mr Solar and our team will help you understand the sensible next step.
Solar faults
Inverter warnings
Battery questions
FIT & export help
Clear guidance from a local solar specialist.
Send us the details of your system, fault code or question and we can help you decide whether advice, remote support or an engineer is the sensible next step.
How can we help?
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What Can You Ask Us About?
You do not need to know the technical language. Tell us what the system is doing, include any warning code you can see and we will help point you in the right direction.
Inverter Fault Codes
“What does this red light or error code mean?”
No Generation
“My solar has completely stopped producing electricity.”
Battery Storage
“Why is my battery charging or discharging differently?”
FIT & Export
“Will this change affect my Feed-in Tariff or export payments?”
When online advice is not enough
Some Solar Faults Need Proper On-Site Testing
Some questions can be answered from the information you provide, but no remote assessment can electrically test your system, inspect hidden wiring or confirm that an installation is safe.
Remote advice is general guidance only and does not replace professional testing or inspection where an electrical or equipment fault is suspected.
Contact us directly if:
- The solar system has stopped generating completely
- Fuses or circuit breakers repeatedly trip
- A persistent inverter fault code will not clear
- You smell burning or see visible heat damage
- You suspect an electrical or fire-safety risk
- There is damaged DC cabling or connectors
- The panels or inverter have suffered physical damage
Useful fault guides
Go Straight to the Right Help
Solar Not Generating?
Common causes including inverter problems, FIT meter issues, dirt, wiring and installation faults.
Solar generation guide →Inverter Fault?
Error-code guidance and professional diagnosis for legacy and modern solar PV inverters.
Inverter fault guide →Need a Repair?
Professional testing, inspection, inverter replacement, battery diagnostics and system takeover.
Repair support →No Original Installer?
Ongoing support, servicing and membership options for suitable orphaned solar and battery systems.
Rescue Service →
Professional local support
If the Problem Needs an Engineer, We’re Here
Mr Solar provides professional solar PV and battery testing, inspection and repairs across Norfolk and Suffolk, including systems originally installed by other companies.
Ask Mr Solar
Send Mr Solar a Message
Send the details directly to our team and include as much information about the system or fault as possible.
- Name *
- Phone number *
- Street Postcode
- Please let us know your service needs
Gorleston: 01493 289118
Norwich: 01603 394104
Contact Form
Keep your existing Contact Form 7 form here.
Frequently asked questions
Ask Mr Solar FAQ
Can you diagnose my solar system from a message?
We can often narrow down the likely cause from the symptoms, fault code, monitoring screenshots and equipment details, but some faults require electrical testing or an engineer on site before a diagnosis can be confirmed.
Should I reset my inverter?
Only follow the manufacturer’s published user restart procedure. Do not open the inverter or disconnect solar DC connectors.
Can I ask about a system Mr Solar did not install?
Yes. Yes. We provide professional repair and Rescue support for suitable systems installed by other companies as well as our own installations.
Can I ask about Feed-in Tariff or export payments?
Yes. We can explain general FIT, generation-meter and export issues. Specific metering or compliance questions may require us to review your system paperwork.
What information should I provide?
The inverter or battery make/model, exact fault code, postcode, when the issue started and what the monitoring app is showing are all helpful.
Ask Mr Solar
Ask the question. If it needs testing, we’ll take it from there.
Send your question to our Norfolk team for guidance, or book professional support when the problem needs testing or an on-site visit.