Professional support when your original installer cannot help
Ongoing servicing, diagnostics, monitoring assistance and warranty support for solar PV and battery owners across Norfolk and Suffolk.
Your solar system should never be left without help
Mr Solar Rescue Service gives homeowners a dependable local point of contact for annual servicing, technical support, fault investigation, monitoring assistance and manufacturer warranty guidance.
Choose your level of protection
Simple monthly membership with a minimum 12-month term.
Essential Support
Affordable access to a trusted local solar specialist.
- Telephone and email support
- Initial equipment record
- Remote monitoring guidance where available
- Priority over non-members
- Discounted fault-finding labour
- Warranty claim guidance
Enhanced Protection
Annual servicing with enhanced support and faster assistance.
- Everything included in Bronze
- Annual visual solar PV service
- Inverter and battery operating checks
- Monitoring and communications review
- Priority appointment scheduling
- Enhanced labour discount
- Warranty administration assistance
Complete Protection
Our highest level of proactive support and inspection.
- Everything included in Silver
- Enhanced annual inspection
- Drone roof and array inspection where suitable
- Thermal inspection allowance where specified
- Highest priority response
- 2 Hours Free Onsite Service, Maximum member labour discount 50%
- Detailed annual condition report
Membership is subject to eligibility, initial assessment and a minimum 12-month term. Replacement equipment, scaffolding, access equipment and remedial works are quoted separately unless expressly included.
Created for homeowners left without reliable aftercare
The service may be suitable when your original installer has ceased trading, stopped responding or cannot provide the technical support your system now needs.
- Original installer no longer trading
- System inherited with the property
- Monitoring ownership needs transferring
- Battery or inverter has developed a fault
- Manufacturer warranty assistance required
- Annual inspection and servicing wanted
Not ready for membership?
We also offer one-off solar servicing, inverter replacement, battery diagnostics, monitoring recovery, bird protection, panel removal and reinstatement, and thermal drone inspections.
Book an AssessmentProfessional support throughout the life of your system
Peace of mind
A recognised local company to contact when assistance is needed.
Priority response
Members receive priority over non-member service requests.
Warranty help
Support identifying equipment, gathering evidence and contacting manufacturers.
Monitoring support
Help reconnecting apps, Wi-Fi dongles and ownership transfer requests.
Reduced labour rates
Membership discounts on eligible diagnostic and remedial labour.
Future upgrades
Advice on batteries, EV charging, backup power and replacement equipment.
How membership works
Send system details
Provide installation documents, equipment details, photographs (if possible) and any current fault information.
Initial assessment
We review the installation and advise whether an inspection or corrective work is required.
Select a membership
Choose Bronze, Silver or Gold according to the support and inspection level you require.
Receive ongoing support
Contact Mr Solar for advice, servicing, diagnostics and repair assistance.
Membership comparison
| Benefit | Bronze | Silver | Gold |
|---|---|---|---|
| Telephone and email support | ✓ | ✓ | ✓ |
| System record and registration | ✓ | ✓ | ✓ |
| Remote monitoring guidance | ✓ | ✓ | ✓ |
| Annual visual service | — | ✓ | ✓ |
| Inverter and battery checks | — | ✓ | ✓ |
| Drone inspection where suitable | — | — | ✓ |
| Annual condition report | — | — | ✓ |
| Priority level | Standard | Enhanced | Highest |
Why homeowners choose Mr Solar
“Clear advice, professional support and a proper explanation of what was wrong with our system.”
Solar Rescue Customer“Our original installer disappeared. Mr Solar helped us get monitoring restored and explained the next steps.”
Battery Support Customer“A reliable local company that understands both solar PV and battery storage.”
Norfolk HomeownerCommon questions about Rescue Service membership
Membership provides structured support and servicing, but it is not an insurance policy or unlimited repair contract.
My solar installer has gone out of business. What should I do?
Gather your MCS certificate, electrical certificates, warranties, monitoring information and equipment details. We can review the system and advise what support or corrective work may be required.
Does membership cover every repair and replacement part?
No. Replacement parts, scaffolding, specialist access and remedial works are quoted separately unless expressly included.
Can you transfer ownership of my monitoring account?
We can assist with many transfer requests. Approval depends on the manufacturer or platform and proof of ownership may be required.
Can you help with a manufacturer warranty claim?
We can help identify the fault, gather evidence and contact the manufacturer. Acceptance remains subject to the manufacturer’s warranty conditions.
Can battery storage be added to my existing solar system?
In many cases, yes. We assess the existing inverter, electricity supply, metering, available space and any Feed-in Tariff considerations first.
Is there a minimum membership period?
Yes. Membership has a minimum term of 12 months and is subject to the full terms and conditions.
Ready to rescue your solar system?
Send us your system details, photographs and any current fault information. We will review the installation and recommend the most suitable next step.