Professional Support When Your Original Installer Cannot Help
Ongoing servicing, diagnostics, monitoring assistance and warranty support for solar PV and battery owners across Norfolk and Suffolk.
MCS Certified
NAPIT Registered
HIES Member
Solar Experience
We Can Take Over the Ongoing Support
Many homeowners have perfectly good solar and battery systems but no longer have an installer willing or able to support them.
- Your monitoring app no longer works
- You cannot get warranty support
- Your system has developed a fault
- Your original installer has stopped trading
- You need someone to service the system
- You want advice before upgrading or adding a battery
Not Installed by Mr Solar?
That does not automatically prevent membership. An initial assessment may be required so we can record the equipment, identify existing faults and confirm the installation is suitable for ongoing Rescue Service support.
Choose Your Level of Support
Simple monthly membership with a minimum 12-month term, subject to eligibility and the full Rescue Service terms and conditions.
Essential Support
Affordable access to a trusted local solar specialist.
- Telephone and email support
- Initial equipment record
- Remote monitoring guidance where available
- Priority over non-members
- Discounted fault-finding labour
- Warranty claim guidance
Enhanced Protection
Annual servicing with enhanced support and faster assistance.
- Everything included in Bronze
- Annual visual solar PV service
- Inverter and battery operating checks
- Monitoring and communications review
- Priority appointment scheduling
- Enhanced labour discount
- Warranty administration assistance
Complete Protection
Our highest level of proactive support and inspection.
- Everything included in Silver
- Enhanced annual inspection
- Drone roof and array inspection where suitable
- Thermal inspection allowance where specified
- Highest priority response
- 2 hours free onsite service
- Maximum member labour discount up to 50%
- Detailed annual condition report
Membership is subject to eligibility, initial assessment and a minimum 12-month term. Replacement equipment, scaffolding, access equipment and remedial works are quoted separately unless expressly included.
What Is Included?
| Benefit | Bronze | Silver | Gold |
|---|---|---|---|
| Telephone and email support | ✓ | ✓ | ✓ |
| System record and registration | ✓ | ✓ | ✓ |
| Remote monitoring guidance | ✓ | ✓ | ✓ |
| Annual visual service | — | ✓ | ✓ |
| Inverter and battery checks | — | ✓ | ✓ |
| Drone inspection where suitable | — | — | ✓ |
| Annual condition report | — | — | ✓ |
| Priority level | Standard | Enhanced | Highest |
The Mr Solar Rescue Service is a maintenance and technical-support membership. It is not home insurance, equipment insurance, a manufacturer’s warranty, an extended warranty, an emergency breakdown policy or a guarantee that equipment will never fail.
Members Move Ahead of Routine Non-Member Requests
Response targets are during normal working hours and remain subject to engineer availability, weather, access and the nature of the fault.
Published response targets
- Bronze: within 5 working days
- Silver: within 3 working days
- Gold: priority target within 1–2 working days
These are target response times rather than guaranteed attendance times.
Professional Support Throughout the Life of Your System
Peace of Mind
A recognised local company to contact when assistance is needed.
Priority Response
Members receive priority over non-member service requests.
Warranty Help
Support identifying equipment, gathering evidence and contacting manufacturers.
Monitoring Support
Help reconnecting apps, Wi-Fi dongles and ownership-transfer requests.
Reduced Labour Rates
Membership discounts on eligible diagnostic and remedial labour.
Future Upgrades
Advice on batteries, EV charging, backup power and replacement equipment.
How Membership Works
Send System Details
Provide installation documents, equipment details, photographs and any current fault information.
Initial Assessment
We review the installation and advise whether an inspection or corrective work is needed first.
Select a Membership
Choose Bronze, Silver or Gold according to the support and inspection level you require.
Receive Ongoing Support
Contact Mr Solar for advice, servicing, diagnostics, monitoring assistance and repair support.
One-Off Support Is Still Available
You do not have to join Rescue Service to ask us for help. We also provide one-off servicing, diagnostics and remedial work.
Solar Servicing
Visual checks, performance review and general solar PV inspection.
Inverter Replacement
Diagnosis and suitable replacement where an older inverter has failed.
Battery Diagnostics
Investigation of battery faults, communications issues and underperformance.
Monitoring Recovery
Wi-Fi, portal, app and ownership-transfer assistance where supported.
Bird Protection
Inspection and protection options where birds are nesting beneath panels.
Drone & Thermal Surveys
Advanced inspection for difficult-to-access or underperforming solar arrays.
Backed by Renewable, Electrical & Consumer Standards
Ready to Rescue Your Solar System?
Send us the system details, photographs and any current fault information. We can review the installation and recommend the most suitable next step.
- Name *
- Phone number *
- Street Postcode
- Please let us know your service needs
Rescue Service Enquiry Form
Keep your existing Contact Form 7 form here. The surrounding section is intentionally clean with no red marker.
Rescue Service Membership FAQ
My solar installer has gone out of business. What should I do?
Gather your MCS certificate, electrical certificates, equipment warranties, monitoring information and any installation paperwork you still have. We can review the system and advise what support or corrective work may be required.
Does membership cover every repair and replacement part?
No. Replacement parts, scaffolding, specialist access equipment and remedial works are quoted separately unless expressly included within the selected membership benefit.
Can you transfer ownership of my monitoring account?
We can assist with many ownership-transfer requests. Final approval depends on the manufacturer or monitoring platform and proof of ownership may be required.
Can you help with a manufacturer warranty claim?
Yes. We can help identify the fault, collect supporting information and communicate with the manufacturer where appropriate. Acceptance remains with the manufacturer.
Can battery storage be added to my existing solar system?
In many cases, yes. We assess the existing inverter, electricity supply, metering, available space and any Feed-in Tariff considerations first.
Is there a minimum membership period?
Yes. Bronze, Silver and Gold memberships have a minimum initial term of 12 months and are subject to the full Rescue Service terms and conditions.
Your solar installer may have disappeared. Your support does not have to.
Choose Bronze, Silver or Gold membership, or request a one-off assessment if you simply need help getting the system back under control.