Keeping Your Solar Working – Even If Your Original Installer Isn’t
At Mr Solar, we understand that investing in solar panels and battery storage is a long-term commitment. Unfortunately, many homeowners are left without support when their installer retires, ceases trading, or simply stops responding.
That’s why we created the Mr Solar Rescue Service.
Whether we installed your system or not, our experienced engineers provide ongoing servicing, diagnostics, repairs, monitoring support and upgrades for virtually every major solar PV and battery storage manufacturer.
With over 14 years’ experience in the solar industry and now celebrating 5 successful years trading as Mr Solar Ltd throughout Norfolk & Suffolk, we’ve helped hundreds of homeowners and businesses maximise the performance of their renewable energy systems.
Why Choose Mr Solar?
Ian Gilfedder has been working in the renewable energy industry since 2011, designing, installing, commissioning and repairing solar PV systems from 1kW domestic installations to 500kW commercial projects. Since founding Mr Solar Ltd, we have built a trusted reputation across Norfolk and Suffolk for honest advice, high-quality workmanship and outstanding aftercare. Our expertise extends far beyond new installations—we specialise in fault finding, inverter replacements, battery storage upgrades, servicing, thermal drone inspections and taking over systems where the original installer is no longer trading.
We are experts in both legacy and modern solar systems, with extensive knowledge of Feed-in Tariff (FiT) installations, ensuring modifications and repairs are carried out while maintaining compliance wherever possible. We also help customers maximise the value of their systems through the Smart Export Guarantee (SEG), battery storage, smart tariffs such as Octopus Energy, EV charging integration and intelligent energy management, enabling homeowners to reduce bills and increase returns from their solar investment.
From initial design through to commissioning, we manage every aspect of your installation, including G98 and G99 DNO applications, export limitation requirements and grid connection approvals. As MCS Certified, NAPIT Approved, HIES registered and Norfolk Trusted Trader accredited installers, we deliver systems that are safe, compliant and built to the highest standards, backed by professional advice and long-term support you can rely on.
We support them for life.
Our Qualifications & Accreditations
We are proud to maintain some of the highest industry standards.
Fully Certified
- MCS Certified Solar PV Installer
- NAPIT Approved Electrical Contractor
- HIES Consumer Code Member
- Norfolk Trusted Trader
- Part P Registered
- BS7671 Electrical Installation Compliant
- £5 Million Public Liability Insurance
- £10 Million Employers Liability Insurance
- Professional Indemnity Insurance
- Fully Qualified Solar PV & Battery Engineers
- Certified Drone Inspection Specialists
Mr Solar offers professional aerial inspections using commercial drones.
Our drone inspections provide safer, faster and more detailed surveys than traditional roof access.
Perfect For;
- Thermal imaging inspections
- Failed solar panels
- Hot spot detection
- Water ingress investigation
- Roof condition reports
- Bird damage
- Commercial buildings
- Difficult access roofs
- Insurance inspections
Our Drone Services Include
- High Resolution Photography
- Thermal Imaging
- Roof Reports
- Panel Condition Reports
- Cable Route Inspections
- Before & After Installation Surveys
We Support Every Major Brand
No matter who installed your system, we can usually help.
Including:
- Tesla
- Sunsynk
- GivEnergy
- Sigenergy
- Fox ESS
- Solax
- Solis
- SolarEdge
- Sofar
- Growatt
- Huawei
- Enphase
- Pylontech
- Alpha ESS
- Duracell Energy
- Canadian Solar
- Trina Solar
- Jinko
- AIKO
Rescue Memberships
Choose the level of cover that best suits your system.
Bronze Rescue £12.95 pm or £144 Per year
Essential Support
Perfect for customers wanting annual health checks and technical support.
Includes
Annual Visual System Inspection
We inspect your solar panels, inverter, battery, isolators and accessible wiring for signs of deterioration, loose connections, corrosion, water ingress or installation defects.
Inverter Health Check
We review inverter operation, temperatures, fault history and performance.
Battery Health Check
We inspect battery condition, communication status, operating temperatures and charging behaviour.
Monitoring System Review
We ensure your monitoring system is functioning correctly and recording accurate performance data.
Firmware Review
We check for manufacturer-approved firmware updates.
Telephone & Email Support
Unlimited technical advice (subject to fair usage).
Priority Booking
10% Labour Discount
Silver Rescue £24.95 or £279 Per year
Enhanced Protection
Everything in Bronze plus…
Annual Performance Assessment
Compare actual generation against expected system performance.
Battery Performance Assessment
Review:
- Cell balancing
- Charging efficiency
- Discharge performance
- Communication health
Remote Diagnostics
Many faults can be diagnosed without attending site.
Manufacturer Warranty Assistance
We’ll help process warranty claims with manufacturers.
Firmware Updates
Installed where approved.
Emergency Telephone Support
Reduced Call-Out Charges
15% Labour Discount
Gold Rescue £39.95 or £449 Per year
Complete Protection
Our most comprehensive package.
Everything in Silver plus…
Annual Solar PV & Battery Service
A complete inspection of:
- Solar panels
- Inverter
- Battery
- Consumer unit
- Isolators
- Monitoring
Thermal Imaging Inspection
Identify:
- Hot electrical connections
- Overheating breakers
- Faulty MC4 connectors
- Failed panels
before they become major problems.
Drone Roof Inspection
Safely inspect:
- Roof condition
- Solar panels
- Flashings
- Mounting rails
- Cable routes
without ladders or scaffolding where appropriate.
Annual System Optimisation
We optimise:
- Battery charging schedules
- Cheap-rate tariffs
- Octopus integration
- Export settings
- Time-of-use charging
to maximise your savings.
Two Remote Health Checks
Fast Track Engineer Response
Labour Included For Warranty Repairs
(up to four hours annually)
Monitoring Account Support
Annual Health Report
A detailed report including:
- System condition
- Battery health
- Performance
- Recommendations
20% Labour Discount
Optional Member Services
Members can also benefit from:
- Solar Panel Cleaning
- Bird Proofing
- Thermal Drone Surveys
- Battery Capacity Testing
- EV Charger Health Checks
- Consumer Unit Inspections
- EICRs
- Solar Panel Removal & Reinstallation
- Inverter Upgrades
- Battery Upgrades
- Monitoring Setup
- Warranty Assistance
Our Rescue Process
Step 1
Contact our team.
Telephone, email or online enquiry
Step 2
System Assessment.
We’ll review your installation and equipment.
Step 3
Site Visit.
One of our experienced engineers carries out a detailed inspection.
Step 4
Diagnosis.
We’ll explain exactly what we’ve found with photographs where appropriate.
Step 5
Repair or Optimisation.
We’ll repair, optimise or recommend the most cost-effective solution.
Step 6
Ongoing Protection.
Join the Rescue Service and enjoy continued expert support.
Why Customers Trust Mr Solar
✔ Over 14 years’ solar industry experience
✔ 5 years serving Norfolk & Suffolk
✔ Hundreds of installations completed
✔ Domestic & commercial specialists
✔ Battery storage experts
✔ Solar PV repair specialists
✔ Independent manufacturer support
✔ Drone inspection specialists
✔ Friendly, local engineers
✔ Honest advice with no pressure selling
✔ Excellent reviews on Google, Trustpilot & Checkatrade
✔ MCS, NAPIT, HIES & Trusted Trader accredited
Ready to Rescue Your Solar System?
Whether your installer has disappeared, your battery isn’t working, or you simply want the reassurance of expert ongoing support, Mr Solar is here to help.
Read Membership Terms & Conditions
Call today
📞 01603 394104 or 01493 289118
Table of contents
- Keeping Your Solar Working – Even If Your Original Installer Isn’t
- Why Choose Mr Solar?
- Our Qualifications & Accreditations
- Mr Solar offers professional aerial inspections using commercial drones.
- We Support Every Major Brand
- Rescue Memberships
- Bronze Rescue £12.95 pm or £144 Per year
- Silver Rescue £24.95 or £279 Per year
- Gold Rescue £39.95 or £449 Per year
- Optional Member Services
- Our Rescue Process
- Why Customers Trust Mr Solar
- Ready to Rescue Your Solar System?