Solar Not Working?
We’ll Find the Fault.
Professional solar PV repairs, diagnostics, servicing and system
upgrades throughout Norfolk and Suffolk.
Need Fast Solar Support?
Tell us the inverter make, fault code and what the system is doing.
Photographs and monitoring screenshots can help us assess the problem.
- Initial telephone guidance
- On-site testing and inspection
- Clear explanation of the fault
- Repair or replacement quotation
- No obligation to upgrade unnecessarily
Solar industry experience
Norfolk and Suffolk
Systems supported
Clear, practical advice
Get Your Solar System Working Properly Again
If your solar system has stopped working, is producing less electricity
than expected or is displaying a fault code, Mr Solar can investigate
the problem and recommend the right solution.
Fault Finding
Electrical testing and system diagnostics to identify the cause of
faults, shutdowns and reduced generation.
Inverter Replacement
Replacement of failed or obsolete solar inverters, including new
monitoring and warranty options.
Thermal Drone Surveys
Thermal inspections to help locate panel hotspots, module defects
and performance differences across an array.
Battery Upgrades
Add battery storage or upgrade to a modern hybrid system to make
better use of your solar generation.
Monitoring Support
Help with offline apps, lost monitoring access, Wi-Fi connections
and system ownership transfers.
Service and Maintenance
Testing, inspection and preventative maintenance for existing solar
PV and battery systems.
Problems We Regularly Investigate
Your inverter may still appear to be operating even when part of the
system is underperforming. We investigate both complete failures and
less obvious performance problems.
No Solar Generation
The inverter is switched off, blank, in standby or no longer
producing usable electricity.
Error Codes
The inverter or battery is displaying a warning, alarm or recurring
fault message.
Reduced Performance
Generation has suddenly dropped or the system is producing less
energy than expected.
System Offline
The monitoring platform has stopped updating or the inverter has
lost its internet connection.
Wiring or String Faults
Suspected problems with solar strings, isolators, connectors,
cabling or electrical protection.
Battery Problems
Battery not charging, not discharging, showing communication errors
or failing to follow its schedule.
Early investigation can reduce lost generation and help prevent a
smaller issue from becoming a more expensive repair.
Advanced Drone Thermal Inspections
Thermal imaging provides a fast and effective way to inspect large
or difficult-to-access solar arrays without immediately requiring
scaffolding.
- Locate potential panel hotspots
- Identify suspicious or underperforming modules
- Compare performance across the solar array
- Investigate possible string or connection problems
- Inspect areas that are difficult to view from ground level
a drone survey can provide useful initial evidence before scaffolding
or roof access is arranged.
Solar Inverter Faults and Replacements
The inverter is at the heart of your solar system. If it fails,
your panels may be producing little or no usable electricity.
We can assess whether repair, replacement or upgrading to a modern
hybrid inverter offers the best long-term value.
- Inverter error-code investigation
- DC and AC electrical testing
- Replacement inverter installation
- Monitoring and app setup
- Hybrid and battery-ready upgrades
- Up to a 10-year warranty on selected products
approximately £500–£2,000 depending on capacity, specification,
compatibility and any corrective electrical work required.
Repair, Replace or Upgrade
A failed inverter may also provide an opportunity to modernise an
older system. We will explain the available options without
recommending unnecessary equipment.
- Replace an obsolete or failed inverter
- Upgrade to a modern hybrid inverter
- Add solar battery storage
- Improve monitoring and energy control
- Prepare the property for EV charging
- Use suitable off-peak and export tariffs
Recommendations are based on your existing equipment, electricity
use, solar array and future energy plans.
How Our Repair Service Works
We keep the process clear so you understand what has been found and
what work is recommended.
Tell Us the Problem
Send us the inverter make, fault code, photographs and any available
monitoring information.
Initial Guidance
We review the information and provide initial telephone guidance
where possible.
Test and Inspect
If required, an engineer visits to inspect, test and diagnose the
solar system.
Repair or Upgrade
We explain the findings and provide a quotation for the recommended
corrective work.
Solar Diagnostic and Repair Options
Final pricing depends on the equipment, property location, access
requirements and nature of the fault.
Initial Telephone Guidance
Free
Initial guidance based on the fault code, photographs and system
information supplied.
On-Site Test and Inspection
From £95 + VAT
On-site investigation and initial testing. Ask whether the applicable
charge can be credited against qualifying subsequent work.
Inverter Replacement
£500–£2,000
Indicative range depending on inverter capacity, compatibility,
warranty and installation requirements.
Prices are indicative and subject to inspection. Any refund or credit
against subsequent work must be confirmed when booking.
We Support Systems Installed by Other Companies
It does not matter who originally installed your solar panels. We
specialise in diagnosing, repairing and upgrading existing systems.
We regularly help customers whose original installer has retired,
ceased trading or is no longer responding.
- Unsupported solar PV installations
- Properties purchased with solar already installed
- Lost monitoring or account access
- Unknown equipment or system operation
- Older systems requiring modernisation
We can identify the equipment, check system operation, help restore
monitoring and explain how the system works.
Major Solar Brands Supported
We work with many leading solar PV, inverter and battery manufacturers.
Support depends on product age, parts availability and manufacturer access.
Don’t Leave Your Solar System Sitting Idle
Every day without generation could mean more purchased electricity
and lost export income. Contact Mr Solar and tell us what your
system is doing.
Mr Solar – smarter diagnostics, faster solutions and better performance.