Solar PV Repairs, Fault Diagnosis & Takeover Support
Has your installer stopped trading, your monitoring app disappeared, or your battery stopped charging? Mr Solar diagnoses, repairs and takes over existing solar PV and battery systems throughout Norfolk, Suffolk and East Anglia.
You are not alone.
Over the last decade, many solar companies have stopped trading, leaving customers without technical support, monitoring access or warranty assistance.
Our Solar Rescue & Takeover Service is designed for homeowners who have inherited an unsupported system, moved into a property with solar panels or simply need an experienced local engineer to take responsibility for an existing installation.
- Inherited a solar PV or battery system with your property
- Lost contact with the original installer
- Cannot access the monitoring platform
- Have inverter, battery or communication faults
- Want to add storage to an older solar system
- Need servicing, repairs or recommissioning
Practical help for common solar problems
Our engineers diagnose faults across the solar array, inverter, battery, monitoring equipment and associated electrical installation.
Solar Generation Faults
- System not generating
- Low output or intermittent shutdowns
- DC and AC fault alarms
- String or isolation faults
Inverter Diagnostics
- Growatt error codes
- Solis and Sofar faults
- SolarEdge and SMA issues
- Replacement inverter advice
- All brands supported
Battery Troubleshooting
- Battery not charging
- Battery not discharging
- BMS and communication errors
- Configuration and firmware issues
Monitoring & App Setup
- Account ownership transfer
- Wi-Fi and data logger setup
- Remote monitoring configuration
- Performance reporting
System Recommissioning
- Systems disconnected or unused
- Post-building-work checks
- Electrical testing and inspection
- Safe return to service
- Feed In Tariff Compliance certificates
Drone Panel Survey
- Roof-level visual inspection
- Panel damage checks
- Thermal anomaly identification
- Hard-to-access array assessment
Support across leading solar technologies
We support Tesla, Sunsynk, GivEnergy, Sigenergy, Fox ESS, SolaX, SolarEdge, Growatt, Solis, Sofar, Huawei, Enphase, Alpha ESS, Pylontech and Duracell Energy systems.
Monitoring platforms
Growatt Shine, SolisCloud, Solarman, Tesla, Sunsynk Connect, SolarEdge Monitoring, MyEnergi and Sofar monitoring support.
Ownership and access transfer
Help transferring system access after a house move, installer closure or change of ownership.
Is your system performing as it should?
A system may appear to be working while still suffering from reduced generation, communication problems, battery configuration issues or hidden electrical faults.
- Identify hidden faults before they become expensive
- Improve solar and battery performance
- Verify monitoring and generation data
- Extend equipment life
- Improve safety and system reliability
Our health check can include
Inspection
- Solar panels
- Inverter operation
- Battery performance
- DC cabling
- AC cabling
Verification
- Isolation switches
- Generation data
- Monitoring systems
- Safety equipment
- System configuration
Add battery storage to an existing solar system
Already have solar panels but no battery? We can assess the existing installation and recommend a compatible storage solution.
- Store surplus solar electricity for later use
- Reduce grid electricity purchases
- Charge from lower-cost overnight tariffs
- Increase self-consumption
- Improve energy independence
Tesla Powerwall 3
High-capacity home battery storage with advanced app monitoring and optional backup capability.
Sunsynk Hybrid Systems
Flexible inverter and battery options for solar retrofits, tariff charging and energy management.
Solis Hybrid Storage
Reliable hybrid and AC-coupled options for residential and commercial applications.
IntelliHome Storage
Smart battery systems designed to maximise solar use and lower electricity costs.
Local expertise and independent advice
MCS Certified Installer
Professional installations and support delivered in line with recognised industry requirements.
Experienced Local Engineers
Supporting homeowners and businesses throughout Norfolk, Suffolk and East Anglia.
Independent Advice
We work with multiple manufacturers and recommend solutions based on your actual system and requirements.
Prompt Response
Clear diagnosis, practical advice and repair options without unnecessary replacement where possible.
Trusted Local Business
Based in Great Yarmouth and serving customers across the surrounding counties.
Existing-System Specialists
Experienced in inherited, unsupported, altered and partially functioning systems.
Solar rescue throughout Norfolk and Suffolk
Additional locations across East Anglia may be considered upon request.
Norfolk
Great Yarmouth, Norwich, Acle, Wymondham, Dereham, Cromer, Sheringham, King’s Lynn, Thetford and Attleborough.
Suffolk
Lowestoft, Beccles, Bungay, Halesworth, Ipswich, Felixstowe, Stowmarket and surrounding areas.
East Anglia
Residential and commercial support may also be available throughout the wider East Anglia region.
Do not let a faulty solar system keep costing you money.
Arrange a professional inspection, monitoring setup or fault diagnosis with Mr Solar.
Book a Solar Rescue Visit
Tell us what equipment you have, any error codes showing and whether you still have access to the monitoring app.