Common Solar Scams and High-Pressure Sales Tactics
Be cautious of guaranteed savings, invented faults, urgent discounts and companies claiming your existing installer or manufacturer sent them. Verify the business and obtain the diagnosis in writing.
Pause when the sales pressure rises.
Unsolicited “system health check”
A caller claims remote data shows a dangerous fault, but cannot explain how they obtained legitimate access.
Guaranteed savings or payback
Performance depends on weather, usage and tariffs. Precise future savings cannot be guaranteed.
Urgent warranty expiry
The salesperson says action must be taken today to protect a warranty or obtain a discount.
Invented affiliation
The business implies it represents MCS, NAPIT, your installer, supplier or panel manufacturer without evidence.
Verify the fault, company and scope.
- Ask for the full legal business name and registration details
- Check applicable certification on the scheme’s own directory
- Request photographs, readings and a written diagnosis
- Do not share monitoring passwords or remote-access codes casually
- Compare the exact equipment model and warranty
- Understand cancellation rights and finance terms
- Seek an independent second opinion for major replacement work
Scam-awareness FAQ
Can someone know my inverter is faulty without access?
A genuine monitoring provider may see alerts if properly authorised, but an unsolicited caller should be able to prove who they are and how they obtained access.
Should panels be replaced because they are ten years old?
Age alone is not a diagnosis. Performance, electrical safety, physical condition and supportability should be assessed.
Is a battery guaranteed to cut bills by a stated amount?
No. Capacity, power, losses, tariff, demand and operating strategy determine the outcome.
Start with a proper solar assessment.
Tell Mr Solar about your property, electricity use and future plans. We will recommend a system around the building and the way you actually use energy.